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3-24-17-Understanding-Notification-Hierarchy-AutoRecovered.pdf (12 downloads)
ABSTRACT:
Recently we’ve seen an increased number of calls regarding proper configuration of the notification chain recently, particularly when it comes to RCare Mobile. This week’s tech bulletins will explain the general structure of how a system gets from a device transmission to the caregivers as well as notification hierarchy in a simplified way. This will be a multiple part bulletin due to its complexity.
TECH SUMMARY:
These are the terms you need to know:
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Key Points:
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CONCLUSION:
The purpose of customizing a notification chain is to limit burnout by having all devices constantly going off. This drains people, and batteries and narrowing responsibilities leads to quicker response times. By specializing who responds to what incidents, there is also greater accountability for resident care. If you mess this up, it can make caregivers lose faith in the system. The system only does what you tell it to do. Next week we’ll discuss how to navigate through the web interface to ensure you have to correct Account->Group->View configuration for your facility.
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