Tech Bulletins

Remote Support Bulletin

Remote Support Bulletin ABSTRACT: This support bulletin will address some recent disturbances for remote support, and we wanted to address the cause, short-term, and long-term fix. We also want to

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RCM 3.2 Policies

RCM 3.2 Policies ABSTRACT: RCare Mobile (RCM) version 3.2.0 was released on 10/15/19. This version of RCM addresses all known issues in addition to solidifying the platform and adding new

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Remote Support Changes

Remote Support Changes ABSTRACT: We will be switching our public IP address for our remote support server on Saturday, March 16th 2019. We are changing ISP’s here and will be

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ALP Updates

ALP Updates ABSTRACT: This week’s tech bulletin will provide an overview of recent changes made to the ALP interface. Some of these changes include features that improve ALP’s reporting capabilities

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RCare Alexa Skill

RCare Alexa Skill ABSTRACT: RCare has integrated an RCare skill right into Alexa for better care in senior housing communities. Now your residents can vocally request help without pressing a

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Gen-4 Transition

Gen-4 Transition ABSTRACT: This week’s tech bulletin will be to inform distributors that G3 Wireless Network Equipment will have an End of Life of January 1, 2020. This week’s tech

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Forget Wi-Fi

Forget Wi-Fi ABSTRACT: This week’s tech bulletin will show you how to properly forget an SSID for RPhones or devices running RCare Mobile (RCM) phones. Forgetting SSID’s is helpful when

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CMOS Battery

CMOS Battery ABSTRACT: There is a specific “Cube down” issue that is rather easy to fix with access to a monitor and keyboard.  For example: power outages, or a Cube

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Voice-to-Voice Options

Voice-to-Voice Options ABSTRACT: The purpose of this week’s tech bulletin is to inform distributors of some of the variety of options for obtaining two-way voice to voice communication. There is

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Backup Notifications

Backup Notifications ABSTRACT: This week’s bulletin will cover what to do in an emergency when the system is still functioning, but your method of notification has gone down. It behooves

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RCare Check-In’s

RCare Check-Ins ABSTRACT: The focus of this week’s bulletin will be understanding how to set up RCare check-in devices to get a “clean” Check-in Report.  Without following the steps exactly,

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Be Prepared

Be Prepared ABSTRACT: This week’s tech support bulletin will discuss preparing for a worst-case scenario.  You’ve got a Cube that has gone down and requires repairs…. on a holiday weekend. 

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