Remote Support Bulletin ABSTRACT: This support bulletin will address some recent disturbances for remote support, and we wanted to address the cause, short-term, and long-term fix. We also want to
RCM 3.2 Policies ABSTRACT: RCare Mobile (RCM) version 3.2.0 was released on 10/15/19. This version of RCM addresses all known issues in addition to solidifying the platform and adding new
Remote Support Changes ABSTRACT: We will be switching our public IP address for our remote support server on Saturday, March 16th 2019. We are changing ISP’s here and will be
ALP Updates ABSTRACT: This week’s tech bulletin will provide an overview of recent changes made to the ALP interface. Some of these changes include features that improve ALP’s reporting capabilities
RCare Alexa Skill ABSTRACT: RCare has integrated an RCare skill right into Alexa for better care in senior housing communities. Now your residents can vocally request help without pressing a
Gen-4 Transition ABSTRACT: This week’s tech bulletin will be to inform distributors that G3 Wireless Network Equipment will have an End of Life of January 1, 2020. This week’s tech
Forget Wi-Fi ABSTRACT: This week’s tech bulletin will show you how to properly forget an SSID for RPhones or devices running RCare Mobile (RCM) phones. Forgetting SSID’s is helpful when
CMOS Battery ABSTRACT: There is a specific “Cube down” issue that is rather easy to fix with access to a monitor and keyboard. For example: power outages, or a Cube
Voice-to-Voice Options ABSTRACT: The purpose of this week’s tech bulletin is to inform distributors of some of the variety of options for obtaining two-way voice to voice communication. There is
Backup Notifications ABSTRACT: This week’s bulletin will cover what to do in an emergency when the system is still functioning, but your method of notification has gone down. It behooves
RCare Check-Ins ABSTRACT: The focus of this week’s bulletin will be understanding how to set up RCare check-in devices to get a “clean” Check-in Report. Without following the steps exactly,
Be Prepared ABSTRACT: This week’s tech support bulletin will discuss preparing for a worst-case scenario. You’ve got a Cube that has gone down and requires repairs…. on a holiday weekend.
