Support Services – RCare Distributor Portal

Additional Warranty

Extra Year(s) Warranty

Advanced Cube SUP

$4,123.73

Cube Upgrade & Loaner - Advanced

ALP Support

ALP Installation & Software Support (cost per day)

BCube/HCube Hardware Disaster Recovery 1

$720.00

BCube & HCube Hardware Disaster Recovery, requires SWDISASTER ? Cube age 0-2 years ? Priced monthly, billed annually

BCube/HCube Hardware Disaster Recovery 2

$1,080.00

BCube & HCube Hardware Disaster Recovery, requires SWDISASTER ? Cube age 3-4 years ? Priced monthly, billed annually

BCube/HCube Hardware Disaster Recovery 3

$1,800.00

BCube & HCube Hardware Disaster Recovery, requires SWDISASTER ? Cube age older than 5 years ? Priced monthly, billed annually

Create Backup

$200.00

RCare Makes & Keeps Back Up Facility Cube

Device Programming

$186.00

Programming of devices (cost hour)

End User Training

$400.00

RCare E-Training for End-User (per person per module)

Engineer Support

$300.00

Software Engineer Support (cost per hour)

Expedite Build

Expediting Cube Build schedule

Handling Fee

$20.00

Orders less than $100; When using your shipping account

Integrator E-Training

RCare E-Training for Integrator (per person)

Loaner Return Fee

$1,000.00

Fee for Loaner Return Delay (monthly fee)

On-Site Training

RCare On-Site Manufacturer Training (cost per day)

Phone Integration

$300.00

Integrating phone systems at facilities (cost per hour)

Remote End User Training

$240.00

RCare Remote Live End User Training (cost per hour)

Restore Backup

$600.00

Backup Restore from one Cube to the next

Rugged Repair – In Warranty

$360.00

Rugged Phone Repair Service

Rugged Repair – Out of Warranty

$250.00

Rugged Phone Repair Service, out of warranty phone; no additional warranty

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