ISSUE:  We mentioned last month that we would be updating our remote support server and anyone that had IP restrictions on their firewall for outgoing port 1194 will be effected. 

ABSTRACT:  If you add a domelight to the system prior to the dome light controller network board (DLC-LCD) being on the network, you can create a major lag for all

ABSTRACT:  If you do not back up you configuration file and incident history you are in danger losing all of your data as well as potentially committing a HIPAA violation.

PROBLEM: As we transition from the Gen 3 to the Gen 4 locating system, there have been some inevitable questions about compatibility that this week’s tech bulletin will attempt to

PROBLEM: Service Reports are not being configured which are mandatory for proper monitoring of the system’s functionality. An improperly monitored system is a major issue.   TECH SUPPORT SUMMARY: Response

PROBLEM: We will be switching our public IP address for our remote support server within the next few weeks. We are upgrading our remote support system to a new hardware

PROBLEM: Notification chains are being configured with too many message receivers and too short of a repeat duration, which causes encoder queue logjams, caregiver burnout, and damages facility’s trust in

PROBLEM: Single gang back boxes are crimping JR-14 wires.   TECH SUPPORT SUMMARY: This defect will often not be discovered immediately as it will not snap the wire at the