Tech Bulletins

Remote Support Update

ISSUE:  We mentioned last month that we would be updating our remote support server and anyone that had IP restrictions on their firewall for outgoing port 1194 will be effected. 

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Backup Your Data

ABSTRACT:  If you do not back up you configuration file and incident history you are in danger losing all of your data as well as potentially committing a HIPAA violation.

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G4 Transition

PROBLEM: As we transition from the Gen 3 to the Gen 4 locating system, there have been some inevitable questions about compatibility that this week’s tech bulletin will attempt to

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Service Reports

PROBLEM: Service Reports are not being configured which are mandatory for proper monitoring of the system’s functionality. An improperly monitored system is a major issue.   TECH SUPPORT SUMMARY: Response

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Pager Notification Errors

PROBLEM: Notification chains are being configured with too many message receivers and too short of a repeat duration, which causes encoder queue logjams, caregiver burnout, and damages facility’s trust in

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JR-14’s & Crimped Wires

PROBLEM: Single gang back boxes are crimping JR-14 wires.   TECH SUPPORT SUMMARY: This defect will often not be discovered immediately as it will not snap the wire at the

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