RCare Check-Ins ABSTRACT: The focus of this week’s bulletin will be understanding how to set up RCare check-in devices to get a “clean” Check-in Report.  Without following the steps exactly,

Be Prepared ABSTRACT: This week’s tech support bulletin will discuss preparing for a worst-case scenario.  You’ve got a Cube that has gone down and requires repairs…. on a holiday weekend. 

ABSTRACT: Tech Bulletins are back. This week’s bulletin will cover the steps for how to apply an RCM software update in the field. This is an easy step once you’ve

ABSTRACT: We have a simple tech bulletin this week that seems to have become a much more common occurrence.  These are boot up issues for an RCare Mobile Phone or

ABSTRACT: Part two of Notification Hierarchy explains the process of adding Message Receivers and Users.  We will describe how to add those Message Receivers into Groups.  We will also go

ABSTRACT: Recently we’ve seen an increased number of calls regarding proper configuration of the notification chain recently, particularly when it comes to RCare Mobile.  This week’s tech bulletins will explain

ABSTRACT: RCare wireless network installation is a process that requires an understanding that we can’t predict RF conditions until we get the wireless network devices in place at the facility. 

ABSTRACT: As we’ve made continuing improvements to RCare Mobile, the processing power required has increased.  We have identified a major source of battery consumption because of how RCare Mobile notifies

ABSTRACT: We have finally completed documentation for Advanced Locating Protocol.  This bulletin is to introduce our new G4 locating software to those who have yet to install a G4 Server

ABSTRACT: We wanted to provide updated information based on some changes and things we’ve observed out in the field with CC-900’s that can impact the CC-900’s. TECH SUPPORT SUMMARY: PHONE