PROBLEM: As we transition from the Gen 3 to the Gen 4 locating system, there have been some inevitable questions about compatibility that this week’s tech bulletin will attempt to

PROBLEM: Service Reports are not being configured which are mandatory for proper monitoring of the system’s functionality. An improperly monitored system is a major issue.   TECH SUPPORT SUMMARY: Response

PROBLEM: We will be switching our public IP address for our remote support server within the next few weeks. We are upgrading our remote support system to a new hardware

PROBLEM: Notification chains are being configured with too many message receivers and too short of a repeat duration, which causes encoder queue logjams, caregiver burnout, and damages facility’s trust in